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Always On: Seamless Support Around the Clock

Always On: Seamless Support Around the Clock
Jayashankar Lingaiah Notion Press Engineering Entrance Exams English Paperback 9798895448236
MRP: Rs 349
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9798895448236
Paperback
Rs 349
Complete Metadata
Publishing Group :
Pages : 228
Release Date : 19 December 2024
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Weight : 330 g
Dimension : 15.24 x 1.45 x 22.86 cm
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A handy guide for IT Service Desk Analysts, Managers, and infra leaders who are part of IT support service. This book contains building blocks, and detailed steps to build and manage a strong service desk team for exceptional customer service. Emphasis on continuous learning through regular training, knowledge sharing, and focusing on motivation and wellbeing of the employees with realtime scenarios on various processes.
Salient Features:
Service Desk Fundamentals
Processes (Incident Management, Problem Management, Access Management and Request fulfillment)
Service Desk Metrics and KPIs
Setting Up and Managing the service desk team
Processes and best practices
Continuous Improvement and Learning
Challenges and effective management
Case studies

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